Consent to remote care

About this document

This is TarragonHealth's Telehealth Consent, Schedule B of our legal documentation. Version 2026-07-31-v1, published 31 July 2026. This document is currently in draft and pending final review by our legal counsel.

What this consent covers

This is your consent to receive clinical monitoring, classification, and review from TarragonHealth remotely, and to be contacted by phone, message, or in the app as part of that care. It is separate from, and in addition to, our data processing consent and our terms of service.

Your care team

Your care is provided by doctors registered with the Medical and Dental Council of Nigeria (MDCN), whose registration is verified before they can see patients and checked continuously afterwards; a doctor whose registration or indemnity cover lapses is automatically suspended from seeing patients overnight, with no manual step required. TarragonHealth staffs care across five levels of clinical seniority, so a case is handled by whoever's judgement it actually needs: a first-line doctor reviews routine, stable readings under protocol; a more senior doctor initiates new medications or adjusts a dose; and the most senior doctors handle complex cases, set referral urgency, and own the clinical protocols everyone else works under. Non-clinical coordinators may also be involved in your care; they follow up if we haven't heard from you and help with logistics, and can see your progress record, but they cannot read your clinical notes, interpret a result, adjust your medication, or give clinical advice. Anything clinical is always handled by a doctor.

Every clinical note you can read shows the treating doctor's name and MDCN number.

How your results are classified and how we respond

Every reading you log is classified, automatically, against a clinical protocol appropriate to its type; even a normal reading gets a record, so nothing is silently skipped. Separately, an AI model may draft a plain-language summary of your record to help your doctor prepare for your case; it never classifies a result itself, never diagnoses, and never closes a case; a summary is always labelled as AI-drafted until a doctor has actually reviewed it.

How quickly we respond depends on the pathway and how a result is classified: a routine screening result and a red-flagged home blood-pressure reading genuinely carry different urgency, so response times are not a single flat table. As a general guide:

• Routine findings are typically reviewed within days, as part of a batch.

• Findings needing attention but not urgent are typically actioned within 24–48 hours.

• Urgent findings typically get a phone or video call within hours, not a text message alone.

• Emergency findings get immediate, multi-channel contact, and if we cannot reach you, we document an attempt to reach your emergency contact.

A finding classified as an emergency cannot be closed on a written note alone; your doctor must have completed a real, live phone or video conversation with you first before the case can be marked resolved. These are service standards we hold ourselves to, not guarantees of a specific outcome in every case: how quickly we can reach you also depends on you being reachable.

How we communicate with you

Different channels carry different kinds of information, on purpose:

• The app is your record: all clinical conversation, your results, your care plan, and your consent history live here.

• A phone or video call is how clinical judgement is delivered: if something in your results needs discussing, a clinician or coordinator calls you. Increasingly, this happens through a masked-number system so neither your number nor theirs is exposed to the other, and the call is logged to your record.

• SMS is used for urgent backup, and as the primary channel if you've told us you don't use a smartphone.

• WhatsApp is notification-only, a short message telling you a result is ready or a check-in is due, so you open the app. It never contains a specific number, result, diagnosis, or medication name, and this is enforced by our systems, not just our policy. Two-way conversation with your care team happens in the app, not on WhatsApp: send a message any time and a real person on your care team reads it and replies there directly, never an automated system parsing what you send into a platform action.

• Email carries documents: receipts, reports, and copies of your consent records.

What remote monitoring can and cannot do

Remote monitoring lets your care team review your readings and respond between visits, without you needing to travel for every check. It has real limits: your doctor cannot examine you in person, and their assessment is based on the readings and information you provide. If something needs an in-person assessment, your care team will tell you and refer you appropriately, including, where relevant, to one of our partner labs, pharmacies, or specialists.

Emergency care

TarragonHealth does not provide emergency care. If you are having a medical emergency, do not wait for a message or a call from us. Go to the nearest hospital or call [Nigeria's emergency line, exact number to be confirmed] immediately. No part of this platform is designed to be used in an emergency.

Confidentiality

Your clinical information is kept confidential. It is shared with your care team on a need-to-know basis, and outside that only with your specific consent (including a family member or sponsor you have separately consented to give view access to), where the law requires disclosure, or where there is a serious threat to your life, health, or public health. See our Data Processing Consent for how we handle your data more broadly.

Your right to information and to take part in your care

Every message and note tells you who is speaking to you and their MDCN number where relevant. You can see every clinical action taken on your record, in plain language, at any time.

Your right to consent, and to refuse

You can decline a specific recommendation. Declining does not end your access to the rest of the platform, unless what you are declining is safety-critical, in which case we will tell you clearly why.

Withdrawing this consent

You can withdraw this consent at any time. Withdrawing ends remote clinical review going forward; it does not delete your existing health record, which we keep in line with our Data Processing Consent.

Contact

Questions about your care or this consent: support@tarragonhealth.ng.