Consent to remote care

About this document

This is TarragonHealth's Telehealth Consent — Schedule B of our legal documentation. Version 2026-07-29-v1, published 29 July 2026. This document is currently in draft and pending final review by our legal counsel.

What this consent covers

This is your consent to receive clinical review, monitoring, and consultation from TarragonHealth remotely, through the app, the website, messages, and, where a video visit is booked, a video call. It is separate from, and in addition to, our data processing consent and our terms of service.

Your care team, and how it is structured

TarragonHealth directly employs the doctors who provide your day-to-day monitoring and review. Your care may also involve non-clinical Care Coordinators who handle logistics, reminders, booking, adherence follow-up, and who never interpret a result, adjust a medication, or close a clinical escalation; anything requiring clinical judgement is routed to a doctor.

Our clinical staff work at different levels of seniority, matched to the complexity of the case in front of them. Most patients stay with a first-line doctor for routine, stable care, and a case is escalated to a more senior or specialist doctor only when it needs to be. Every doctor providing clinical review to you is registered with the Medical and Dental Council of Nigeria (MDCN), and that registration is verified before they are permitted to see patients on the platform.

Where a result or note is shown to you as reviewed by a named doctor, that reflects a real clinician who actually reviewed your case; we do not display that attribution without a corresponding record of who reviewed it and when.

How we monitor and respond to results

If a screening or clinical result comes back abnormal, we treat that as high priority: your doctor is alerted immediately, and we target contacting you within four hours of that alert. This is a service standard we hold ourselves to, not a guarantee of a specific outcome in every case; how quickly we can reach you also depends on you being reachable.

What remote care can and cannot do

Remote monitoring lets your care team review your readings, results, and symptoms and respond between visits, without you needing to travel for every check-in. It has real limits: your doctor cannot examine you in person, and their assessment is based on the information you provide and the readings you or your devices log. If something changes that a remote review cannot safely assess, your care team may ask you to be seen in person or refer you to a partner facility or specialist.

Emergency care

TarragonHealth does not provide emergency care. If you are having a medical emergency, do not wait for a message or a call from us. Go to the nearest hospital or call your local emergency number immediately. The app, WhatsApp, and our doctors are not a substitute for emergency services, and no part of this platform is designed to be used in an emergency.

Confidentiality

Your clinical information is kept confidential, consistent with the National Health Act 2014 and the MDCN's Code of Medical Ethics. It is shared with your care team on a need-to-know basis, and outside that only with your written consent, where the law requires disclosure, for example a court order, or where there is a serious threat to your life, health, or public health. See our Data Processing Consent for how we handle your data more broadly.

Your right to information and to take part in your care

You can ask which doctor, or which level of doctor, reviewed a specific result or note. You are entitled to have your options, including tests, treatments, and referrals, explained to you in a way you can understand, along with any relevant costs, before you decide whether to go ahead.

Your right to consent, and to refuse

You can decline any specific test, treatment, or referral we recommend. Declining one recommendation does not end your access to the rest of the platform, unless what you are declining is safety-critical, in which case we will tell you clearly why, and what the consequence of declining is.

Withdrawing this consent

You can withdraw this consent at any time by contacting us or through your account settings. Withdrawing ends remote clinical review going forward; it does not delete your existing health record, which we keep in line with our Data Processing Consent.

Contact

Questions about your care or this consent: support@tarragonhealth.ng.