Trust & partners
Who we actually work with
A short, honest account of our real partnerships, why we won't take capitation, how we price, and what happens when something in your record needs a doctor's attention.
Named partners
Who we work with
Every name below is a real, current, signed relationship, not a logo placed for effect.
Our contracted diagnostics partner. Patients can have investigations carried out through Synlab under a real partner-billing agreement, alongside the option every patient always has to use any laboratory they choose.
We only put a company's name here once the relationship is real, signed and current, and that company has agreed to let us use its name. A short list is not a small network; it's us declining to claim a relationship before it exists.
Most of what Tarragon does needs no partner at all: you can take a test request to any laboratory you choose, anywhere in Nigeria. See where our contracted partners actually are.
How we're paid
Why we don't take capitation
Some healthcare businesses are paid a fixed fee per member, whether that member is seen or not. We've chosen not to.
We're paid for what we actually do
A doctor's time, priced per piece of work you can see and confirm before it happens. If nothing was done, nothing was charged.
Nothing to gain by doing less
A fixed fee per member, paid whether or not anyone is actually seen, quietly rewards doing less. We'd rather be paid for the review that happened than for a name on a list.
It's simpler to explain, and to trust
You can look at any bill and see exactly what it paid for. That's harder to promise under an arrangement where payment and care are no longer connected.
How we price
Priced only in Naira
Every price is in Naira, and only Naira. There is no dollar version, no exchange-rate conversion, and no different price depending on where in the world you are paying from.
Read the full No-Hidden-Cost PromiseWhat happens if something's wrong
How escalation actually works
Every case that reaches a doctor's queue carries a maximum response time we've written down and signed, tiered by how urgent it looks, not one number for every case.
Something that could be dangerous now
Gets the fastest, written ceiling we hold ourselves to, and the full emergency safety net regardless of what you've paid.
Something that needs a doctor soon
An abnormal result or a concerning home reading gets its own shorter ceiling. It doesn't wait behind routine cases.
Something a doctor should look at
Still has a maximum, signed response time. Nothing sits in an unbounded queue, and silence is never assumed to be safe.
See our exact response-time commitments, and who signed them.
Questions about how we work?
We'd rather answer a hard question before you sign up than after.