How we hold ourselves accountable
Trusting a new company with your family's health is a real thing to ask. These are the commitments we have written down, who put their name to them, and where your information actually sits.
Response times
What happens when something looks wrong
These are the times we commit to, and they are read straight out of the version our Clinical Director signed. If that document changes, this page changes with it. We cannot quote you a number nobody has approved.
Something that could be dangerous now
within 2 hours
A reading or a report that could mean immediate harm: a hypertensive-crisis blood pressure, a danger symptom, a screen suggesting risk of self-harm.
Something that needs a doctor soon
within 24 hours
An abnormal result, a red-range home reading, or a reported problem that should not wait for a routine appointment.
Something a doctor should look at
within 3 days
A reading above target, or a stretch of silence where readings were expected. Silence is never assumed to be safe.
Each figure is the longest we allow ourselves, not our best case. Most emergency flags are set to reach a doctor far faster than the ceiling shown, and the ceiling is what we hold ourselves to regardless of which part of the platform raised it. Version 2 was signed by Kola Longe, our Clinical Director, on 30 July 2026.
Your data
Where it lives and who can reach it
Plainly, including the part we would rather were different.
Stored in Europe, not Nigeria
Our database is hosted in Ireland. We would prefer to host in Nigeria; our infrastructure provider has no African region yet. We have said this out loud rather than leave you to find it in a policy document, and we will move if that changes.
Encrypted in transit and at rest
Nothing moves between your device and us unencrypted, and nothing sits on disk unencrypted.
Access enforced by the database, not by our code
Every table that holds patient information carries row-level rules inside the database itself, so a mistake in an app screen cannot show one person another person's record. That is checked on every single query, not once at login.
Family access is granted by you, and it is not symmetrical
Someone you name as next of kin has to accept, and can then follow your record without changing it. Someone funding your care can see what their money paid for and what it cost. Neither can see your readings, your results or your notes unless you have given them that level yourself.
Every clinical action is attributed
When a doctor reviews your case, the record carries their name and their MDCN registration number. If no doctor has reviewed something, we show you nothing rather than a reassuring label.
Questions we have not answered here?
Ask us directly. We would rather answer a hard question before you sign up than after.